FAQ

General

Who is Autopix?
We are an image editing company that offers a range of photo editing services. Essentially, the raw photos you send us are returned as professional images, ready to be used online for your platform. It enhances your customer shopping experience, and allows customers to view your product in its premium form. This leads to your making increased sales.
What is Autopix?
Autopix is a mobile application that allows e-commerce brands to have full control of all their images. Our service is built around a unique process that facilitates and streamlines the production and publishing of images online. With Autopix, brands can easily access large scale image production teams, publish their images wherever they wish, boost their product visibility and appeal, and enhance their profitability. This is referred to as “Smart Capture Technology”.
How long has Autopix been around?
We have been operational since 2008 under the name ‘3sixtyfactory’ specializing in product and brand images. ‘Autopix’ was then added in 2019 to focus on premium car images. We are located in Oslo, Norway and still use the 3sixty Factory system to process all and deliver all of our edited photos.
What is your track record?
Autopix powered by 3sixty has worked with large brands in Norway, such as Varner Group, XXL, Bertel O. Steen, and Høyer, as well as with international brands. To date we have edited and processed over 2.7 million images (September, 2021).
Why is Autopix different from other apps?
Unlike other apps, the Autopix app allows you to not only take and upload the images through the app, but also guides you through the photo taking process using a built in “Photo Guide”. This ensures you get the best pictures, perfect angles and overall premium images.
How can my business benefit from this service?
Premium and uniform images that suitably represent your brand or product gives you an edge over your competition for a fraction of the usual price.

Product

What products do you edit?
We edit all types of ecommerce product images, from cars to high street fashion and supermarket products.
Is there anything you do not edit?
Yes. For example, with car images, we do not retouch or remove anything from the body of the vehicle. This is to ensure that the product is the same as shown in the image.
What quality assurances are there?
We have a quality control team that reviews all edited images to ensure they meet your specifications and that operates to the highest standards. In the event you are unhappy with your images, we can re-edit them on a case by case basis.

Orders

Is there a limit on how many images I can send?
No, there is no limit, but we cap each order at 7GB, meaning if you wanted to send more than that, you would simply need to place a second order. Essentially you can upload unlimited images. For example, if you are sending photographs of cars, we recommend you send one set of car images per order, and repeat this process for each car.
What are the turnaround times?
There is a 3, 12, 24 and 48-hour time frame for the images to be edited and returned to you. The faster you need them, the more the price increases. However, an order exceeding 300 images may take longer to deliver than 48 hours. This is communicated and agreed with you by our team before you send your photos over, and they update you throughout the process.
Are there cut-off times when orders are placed and accepted?
Yes. Our team does not work Sundays. This means if you place a 24-hour order on a Saturday, it will not be delivered until Monday.
Can I track my order?
Yes. Through the app you can see the current status of all your active orders. Also, we have multiple options for you to receive email updates on where your order is in the process.
How do I submit the images?

Images are submitted through our Autopix App: https://autopix.no/ If you are using a camera you can upload the images on our production platform https://3sixtyfactory.com/

What resolution do I need to submit and what resolution do you return?
You can submit the resolution you desire and we will return it based on your specifications. We do however recommend that all images are full resolution (not compressed), so that we can return the highest quality images possible.
What methods do you use to transfer the edited images to us?

The images are available for you to approve and download via our online image delivery platform – https://3sixtyfactory.com/

Recommendations
We recommend you send one set of car images per order to ensure we are able to return them to you in the same way. This allows us to easily process your images and it allows you to be able to locate and upload them with ease.

Service

Can I get a free trial?
Yes. We offer all of our new users a free trial for their first 5 images.
Is there a minimum requirement to access your service?
Yes. There is a minimum of 5 images per order.
What backgrounds are available for me to choose from?
We provide preselected options based on user feedback and popularity. We have around 30 different backgrounds to choose from.

Prices

What is the cost of editing 1 image?

The price varies from country to country and can also vary slightly depending on the size of the order and additional services required. Please email our team hello@autopix.no who can give you the correct pricing based on your requirements.

Is it cheaper to use the App than using a photographer?
Yes. To produce premium images through our App is approximately 40-50% cheaper than what you would pay for a professional photographer to shoot and edit the same images.
Do you offer a bulk discount?
Yes. This is reviewed on a case by case basis and can be discussed with our team.
Do prices change?
Yes. Prices are reviewed every 12 months.
Do you have prices for additional services?

Yes. Please see the following prices for our additional services, which are all optional:

– Photo Guide – 99 NOK (per month, with the first month free)
– Add Logo – 3 NOK (per image)
– Add Branded Licence Plate – 3 NOK (per image)
– Video – 45 NOK (per video)
– Send Interior Images (without editing) – 25 NOK (per order)
– User onboarding – 299 NOK (per user)
– Exclusive Background – TBC
– Training Session (2x per year) – 18,000 NOK

Payment

When do I need to pay?
We issue the invoices at the end of each month, after which you have 10 days to make the payment.
What methods are there for overseas payments?
We allow international payments. The international payment information is on every invoice we send. You will need to pay using a swift code.
How much time do I have to pay an outstanding bill?
10 days
Do I get a refund if the job is not done properly?
All jobs are performed to the highest standard based on your specifications and undergo quality control checks. If you are unhappy with your order or if we are unable to meet your desired requirements, you are not charged for the service.
Is there a fee to download and use the Autopix App?
Currently no.

Countries

Which countries is this service available in?
Norway, Sweden and Denmark
Where are your offices located?
Oslo Science Park, Norway

Technical Queries

Is there a step by step process on how to use the App?

Yes. You can view this step by step document here. (clickable link in Norwegian -> https://vimeo.com/616799090 ) In English https://vimeo.com/616796278

What security measures are in place for my data?
All data is encrypted and secured with the latest technology.
What happens if I forget my password?
You can easily request to reset your password inside the mobile app, and we will send you an email with instructions to follow.
Can I make changes to orders I already placed?

If the order is in the status of “Uploaded” then yes, please contact production@3sixtyfactory.com. However, if the order is the status of “In Progress” it cannot be changed. This is in accordance with our terms and conditions Please contact us at: hello@autopix.no to see what can be done in terms of stopping the editing and making changes.

Autopix App Troubleshooting

I´m having problems with my app. What should I do?

1. Check that you have the latest software version installed. If not, update your phone.
2. Turn your phone on and off. Give it a few minutes to reset, then turn it back on.
3. Please delete the Autopix app and reinstall it on your device.

“Upload” is not sending my images?

This usually happens when you are syncing your images away from your phone to iCloud or Google photos. The full resolution image may be no longer on your phone and you may just be seeing a preview.

Solutions:

1. Disable syncing feature for iCloud or similar service.
2. You can keep this setting running, but then you must upload images immediately after shooting the car. Do NOT wait for hours or days to upload images.
3. To download the full image from iCloud or similar, choose the first photo from the library and scroll through all the images, allowing them to load fully. Once you have gone through all images, try uploading them again.
4. If step 3 does not work, please reshoot the car and press “Upload” immediately after shooting.
5. Alternatively, use our “Shoot” function inside the app, instead of using “Upload”.
6. You can send the images to a colleague using airdrop and then upload the images for their phone.

Troubleshooting

1. iCloud

If all other users can upload files, it’s likely that the user has iCloud Photo sync activated. Our system cannot fetch files from Apple that are stored in iCloud. We can only fetch files that are stored locally on a device.

Solution:

A. Disable iCloud photo sync on phone.
B. Use the “shoot” function instead of the upload function.
C. Using the iPhone camera, shoot and upload the images directly through the Autopix app. That way, the files are not uploaded to iCloud yet.

2. Unable to update ‘Detailed instructions’ on the app?

At the moment, this is only possible when the client logs in via the website. Will make the process faster & more efficient if the client is able to complete and edit their ‘detailed instructions’ solely on the app itself, allowing the user to write notes and give specific instructions via the app.