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Autopix Support

How can we help?

How to check the status of my order?

You can easily check status of your order at any time. We will also provide updates when our production team starts editing your images and when it’s completed to be reviewed on your email and in notifications panel on our platform.

1. Log in to your account

2. Once you sign in, stay on the default platform_Orders page

3. Search for your order ID or name plat_searchbox

4. Click on ID, Name or View to see detailed order page

5. Check top right corner of the page to see current status of your order

Order Status:
Draft
Drafts are only visible to you. You can add more images and upload them to our platform anytime.
Uploaded
Images are successfully delivered to our platform and will be assigned to an editor soon.
In progress
Editor has already started editing your images based on the provided template.
QC in progress
Quality Control team is reviewing the order, to ensure that images match your instructions.
Approval Required
Order is completed and is ready to be approved. Edited images can be checked on the platform.
Approved
Images are ready to be downloaded. We keep approved orders in our system for 90 days.
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You can easily check status of your order at any time. We will also provide updates on when our production team starts editing your images and when it’s completed to be reviewed on your email.

app_order_view

1. Log in to your account

2. Once you sign in, tap app_orders in bottom navigation

3. List of your orders will be displayed

4. For detailed view of order, tap app_options

5. On pop-up, choose app_pop_btn

Order Status:
Draft
Drafts are only visible to you. You can add more images and upload them to our platform anytime.
Uploaded
Images are successfully delivered to our platform and will be assigned to an editor soon.
In progress
Editor has already started editing your images based on the provided template.
QC in progress
Quality Control team is reviewing the order, to ensure that images match your instructions.
Approval Required
Order is completed and is ready to be approved. Edited images can be checked on the platform.
Approved
Images are ready to be downloaded. We keep approved orders in our system for 90 days.
Was this helpful?
Thumbs Up Yes
Thumbs Down No

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